1. Information We Collect 

We collect personal data when you use our services, interact with our website, or communicate with us. This includes but is not limited to: 

• Contact Information: Name, phone number, email address, and other relevant contact details. 

• Account Data: Username, password, and other information provided during registration. 

• Transaction Information: Billing details and payment information for services purchased from us. 

• Website Usage Data: Information about how you use our website, including IP address, browser type, pages visited, and other similar information collected via cookies or similar technologies. 

• Communication Records: Emails, chat, and other interactions with our sales and support teams. 

2. How We Use Your Information 

We use the collected data for the following purposes: 

• Providing Services: To deliver the services you have requested and to manage your account. 

• Customer Support: To provide assistance, troubleshoot issues, and respond to inquiries. 

• Improvement of Services: To understand how users interact with our website and services, allowing us to improve our offerings. 

• Marketing and Communications: To send updates, promotional materials, and information related to our services, subject to your consent where required by law. 

• Compliance with Legal Obligations: To comply with applicable laws, regulations, and legal processes, including responding to lawful requests from law enforcement or government authorities. 

3. Sharing of Your Information 

We do not sell or rent your personal information to third parties. However, we may share your data with: 

• Service Providers: Third-party vendors who help us operate our website and services, such as hosting providers, payment processors, or email marketing platforms. 

• Legal Authorities: When required to comply with legal obligations or in response to a lawful request by public authorities, including to meet national security or law enforcement requirements. 

• Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your personal information may be transferred as part of the business transaction. 

4. Data Retention 

We retain personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with our legal obligations, or resolve disputes. 

5. Your Rights (GDPR Compliance) 

If you are a resident of the European Economic Area (EEA), you have the following rights under GDPR: 

• Right to Access: You have the right to access the personal information we hold about you. 

• Right to Rectification: You can request that we correct or update inaccurate or incomplete data. 

• Right to Erasure: You may request the deletion of your personal data under certain circumstances. 

• Right to Restrict Processing: You have the right to limit how we process your personal data. 

• Right to Data Portability: You can request a copy of your data in a structured, machine-readable format. 

• Right to Object: You can object to the processing of your data in certain circumstances, such as for direct marketing. 

To exercise these rights, please contact us at sales@akoi.in. 

6. Data Security 

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no system can guarantee complete security, and we cannot guarantee the absolute protection of your data. 

7. Cookies and Tracking Technologies 

Our website uses cookies and similar technologies to enhance your experience. Cookies allow us to remember your preferences and recognize you when you return to our site. You may choose to disable cookies through your browser settings, but doing so may affect the functionality of our website. 

8. Third-Party Links 

Our website may contain links to third-party sites or services. We are not responsible for the privacy practices or the content of these third-party websites. We encourage you to review their privacy policies before sharing any personal information. 

9. Changes to This Privacy Policy 

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any changes will be posted on this page, and we encourage you to review it periodically. 

10. Contact Information 

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us: 

• Sales Team: sales@akoi.in 

• Phone: +91 93640 84993